Four Denby Black Pepper stoneware English beaker-style coffee or tea mugs. Sold in sets of four only.

Frequently Asked Questions

WHAT PAYMENT METHODS DO YOU ACCEPT? ARE PURCHASES SUBJECT TO SALES TAXES?

Payment methods: We accept payment via most major credit cards, Paypal and Etsy gift certificates.

Taxes on purchases: All purchases through BuyfromGroovy ARE subject to the addition of applicable taxes. Etsy collects all taxes. For orders shipping outside of Canada, Etsy collects tax at the rate set by the individual State or Country. On domestic (Canadian) orders tax is applied to the order on check-out as indicated by the Canadian Government's tax table.

DO YOU OFFER A LAYAWAY OR PAYMENT PLAN FOR ITEMS I WISH TO PURCHASE?

Currently, BuyfromGroovy does NOT offer a layaway plan. However, where an interested Purchaser contacts us to request a HOLD or RESERVE on an item(s), we are most times happy to do so FOR UP TO 48 HOURS. If you require an item or items to be held longer than 48 hours, please message us to request these arrangements. In some cases, we may offer installment invoicing through PayPal, with the item(s) being sent out within five (5) business days FOLLOWING FULL PAYMENT OF ALL PAYPAL INVOICES.

DO YOU ACCEPT RETURNS? DO YOU OFFER EXCHANGES? DO YOU ACCEPT ORDER CANCELLATIONS?

ALL SALES ARE FINAL! We do NOT! offer exchanges and we do NOT! accept cancellations of orders. We will accept returns of merchandise ONLY! IF WE HAVE ERRED in what was sent, or the item received varies from the description provided on the listing. We ask that Customers bring issues to our attention within FIVE (5) days of confirmed delivery. We believe a further delay in reporting an issue is unacceptable. Where a refund is warranted, meaning we made a mistake on your order, something we try very hard not to do, your refund is typically processed within two (2) BUSINESS days.

* DO NOT REFUSE DELIVERY AS A MEANS TO RETURN AN ITEM. Not only is the parcel NOT guaranteed to be returned to us, but the post office may charge additional fees. *

VINTAGE BOARD GAME, PUZZLE, VHS TAPE AND LP POLICY.

Board games, puzzles, video tapes are sold AS IS. We do our utmost to identify shortcomings or flaws, as they exist. Parts and pieces are inventoried and the status stated IN CAPS at the top of the listing. Games are checked for COMPLETENESS AND COSMETIC APPEARANCE.

NOTE: A nicotine smell MAY BE PRESENT! we cannot wash games and cannot know that all previous owners were non smokers only *PLEASE CONSIDER THIS BEFORE PURCHASING*

HOW IS THE CONDITION OF TABLEWARE AND CHINA QUANTIFIED?

MINT: NO! chips, nicks, cracks, crazing, fading, marks, stains, or scratches. Usually refers to an UNUSED item such as old store stock.
EXCELLENT: may show MILD! crazing, a fleabite, MINIMAL! fading, or edge wear. Defects will be stated in listing
VERY GOOD: item has NO! cracks, but may have nicks, MINIMAL crazing and or edge loss (where applicable) or fading. Defects will be stated in the listing.
GOOD! or FAIR: may present with ANY OR ALL OF the above issues. Defects will be stated in the listing. Best for use as an extra piece for your service, or as a decorative display item only.
SMELL OF SMOKE: We CANNOT guarantee the prior owner was a non-smoker. Items MAY HAVE A SMELL OF SMOKE.

WHAT IS THE AVERAGE SHIPPING TIMEFRAME? WHAT IS THE AVERAGE DELIVERY TIMEFRAME?

Most items ship out within three (3) to five (5) BUSINESS days. Where there is a variance to this, such as the order of a large dinner service, or an order requiring a lot of time to package, we will provide an updated shipping time frame, where necessary.

Delivery to the USA is typically 7-10 BUSINESS days FOLLOWING the date of shipment. Canadian delivery is typically 3-5 BUSINESS days FOLLOWING shipment date, with the exception of addresses located in more remote areas of Canada such as Northern BC, the Yukon etc. In these remote areas, delivery times can be in the range of 7-10 BUSINESS days.

INTERNATIONAL orders ship within 3-5 BUSINESS days but delivery can vary from 10 to 30 days depending on destination country and ship method.

FREE! CANADA | USA SHIPPING | INTERNATIONAL SHIPPING | COMBINED SHIPPING DETAILS.

All Canada | US shipping charges are INCLUDED in shown prices. A 20% discount is offered on MOST items when purchasing two or more at the same time. Coupon code COMBINEDITEMDISCOUNT entered at check-out applies this credit. SOME ITEMS ARE EXEMPT FROM THE COMBINED SHIPPING DISCOUNT | FREE SHIPPING and this is noted on the affected listings.

We ALWAYS! over-pack items and use high-quality packaging materials. Great time and care is taken with packaging to ensure items are received in the same condition as when they left our warehouse.

International orders do NOT! ship free. If you live outside Canada or the USA the cost to ship your order is displayed when you select your location from the drop-down list of countries.

SIZING AND QUANTITY DETAILS.

All sizes are given in feet and inches, unless otherwise indicated and are approximations.

All items are listed individually and the price shown would be for a quantity of ONE (1), unless otherwise stated (i.e., SET of xx, PAIR of xx). Sometimes, BONUS! items are provided and where a BONUS! item is included, it will be referenced in the listing. Photos may show more than one (1) of the same item if more than one (1) is available. This is done to assist buyers, allowing them to see each of the available items to assess their quality and/or appearance given that they may receive any number of the shown items, depending upon the quantity ordered. We provide as many photos, normally, as space permits.

IS LOCAL PICK-UP AVAILABLE?

ALL purchase transactions are conducted through Etsy check-out, meaning there are NO! COD transactions available. This provides the Purchaser with Etsy Buyer Protection as the sale is conducted through Etsy. As of September, 2021 we no longer offer a local pick-up option. All items are shipped to Customers via Canada Post with tracking and insurance for loss.

DO YOU HAVE A STORE FRONT WE CAN VISIT?

All BuyfromGroovy sales are conducted online. We do NOT operate a brick-and-mortar storefront and we do NOT offer payment via phone, postal, or email transfer. All payments are made through Etsy online payment processing.